If you’ve ever submitted a maintenance request at your NDIS home and felt like you were waiting forever, you’re not alone. Delayed repairs and lack of communication are common frustrations among NDIS participants.
At Sana Living, we believe that everyone deserves to feel secure, supported, and respected in their own home. That includes having maintenance issues resolved quickly and professionally.
We have a dedicated in-house NDIS maintenance team who are responsible for the homes we provide, to ensure your maintenance needs are never put on the back burner.
NDIS Home Maintenance Done Right
Unlike some housing providers, we don’t rely solely on external contractors. We manage all NDIS home maintenance internally wherever possible, so you’re not left waiting while repairs are bounced between providers and contractors.
We take full responsibility for the maintenance and upkeep of our properties. From minor repairs and maintenance tasks to more complex issues – such as appliance installations or home modifications – our team responds quickly and efficiently. If something needs attention, we’re able to help without unnecessary delays.
We’re proud of the homes we provide and are committed to maintaining them to the highest standard. This includes ensuring all properties remain fully compliant with SDA requirements – because quality, safety, and comfort should never be compromised.
What Maintenance is Sana Living Responsible For?
Sana Living provides Specialist Disability Accommodation (SDA), meaning we’re responsible for maintaining the structure and essential systems of the home. Our NDIS maintenance services include:
- Repairs to fittings, fixtures and assistive technology
- Tapware, plumbing and electrical systems
- Kitchen and laundry appliance connection and servicing
- General house and yard maintenance for NDIS homes
- Installation of participant-requested items like wall hooks or art (where agreed upon)
- In shared home settings we maintain outdoor landscaping and in single occupancy settings we look after the front gardens and verge.
Our goal is to maintain a safe, comfortable, and functional space that supports your independence and meets your needs.
How Quickly Do We Respond?
We know how frustrating it is to wait days or weeks for something essential. That’s why we’ve designed our system to respond promptly:
- Emergency maintenance: We aim to respond within 4-6 hours
- Non-urgent requests: Resolved within 48 hours, wherever possible
Our in-house team handles most requests directly, allowing us to avoid third-party delays and ensure faster turnaround times and quality solutions. We’ve received great feedback from tenants, families, and support workers who appreciate how swiftly we get things done.
Furthermore, having an in-house maintenance and repairs team means that our tenants are met with a familiar face they already know and trust.
Supporting You Across WA, SA and QLD
Sana Living has SDA homes throughout Perth WA, Brisbane QLD and Adelaide SA.
In areas where we don’t manage the properties directly, we work with carefully selected property management services known for their responsiveness and disability sector expertise. For example:
- In South Australia, we partner with Your Homes SDA, a team specialising in SDA property management.
- In Queensland and regional WA (including Albany, Bunbury, Geraldton and Busselton), we work with local providers who share our high standards and understand the importance of quality home maintenance.
Regardless of where you live, you can rest easy knowing maintenance requests won’t fall through the cracks.
What’s Covered by NDIS Funding and What’s Not?
A common question we get is: Does my NDIS plan cover garden maintenance, cleaning or minor repairs?
The answer depends on whether the task is related to the property (Sana’s responsibility) or personal support needs (covered through your NDIS funding).
Covered by NDIS Support Plan
- Regular cleaning services
- Help with cooking, washing, organising
- Yard maintenance for overgrown gardens
- Support with shopping or errands
Covered by Sana Living
- Repairs to walls, fixtures, plumbing and electrical systems
- Appliance servicing (e.g., stove, laundry)
- Repairs to fittings and Assistive Technology
Sana does not provide disability services such as in-home care, cleaning, or personal gardening support. These services may be available through your NDIS plan and can be arranged by your support coordinator or plan managers.
However, we do undertake regular garden maintenance so that tenants don’t have to. This includes front and backyard landscaping in shared settings and front only maintenance in single occupancy settings.
Why Fast, Reliable Maintenance Matters
When you live with a disability, even small issues can have a big impact. A leaking tap might affect your ability to cook. A loose handle could compromise your safety. A broken air conditioning unit might make your home unbearable during summer.
That’s why we prioritise maintenance tasks, not just for convenience but because they play a vital role in helping you live independently and safely. With Sana, you also have peace of mind that when you place a call for a maintenance request, you’ll be answered by a friendly, reassuring voice at the end of the phone.
It’s also about dignity. Everyone deserves a home where things work the way they should.
Customisation and Personalisation
We understand that no two people are the same, and that your home should reflect your preferences and support your lifestyle.
In addition to standard maintenance, our team can assist with small home updates to help make your space feel like your own. Wherever possible, we aim to individually customise homes – usually before moving in – to suit your needs and personal expression of who you are and how you want to live.
These requests are handled on a case-by-case basis and can be discussed with your tenancy team.
How to Request Maintenance
Whether you need urgent repairs or have a minor concern, requesting maintenance is simple. You can:
- Call your Sana Living contact or your local property manager
- Speak to your support worker or a family member if you need help reporting the issue
We’ll review your request and respond promptly, keeping you informed every step of the way.
Adrian, Sana Living Accommodations Manager with a happy tenant in her Sana Living home.
The Sana Living Difference
At Sana Living, we’ve designed our systems with you in mind. We work proactively to keep your home in excellent condition.
- Take full responsibility for NDIS home maintenance
- Respond quickly to emergency and routine issues
- Offer in-house support for faster resolutions
- Work closely with NDIS participants, families, and care teams
- Use trusted partners in regional and interstate locations
Whether you’re new to SDA or looking for a provider that truly understands your needs, we’re here to support you.
Ready to make the move to a provider who prioritises your home and wellbeing? Get in touch with Sana Living today.
